I have what I needed. - Patient empathy

 
Situation
General information of the situation
Resources
Alert Others
Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Patients come to see doctors and hospitals because they suffer from some form of ailment. They anguish and are anxious. They worry about their ailments and the impacts to their lives.
What's the biggest challenge?
In the rush of things or volume of work, healthcare professionals forget the patients are people who need care.
What's the objective?
How do we raise the quality of service and help patients to be comfortable and reduce their anxieties?
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Ray Jimenez    
June 27, 2019